Shipping policy

Shipping principles for Sophia & Mae

Below you will find the estimated delivery time for all our shipments:

  • Processing time: After you place your order, we need 5-7 business days to process it. During the week, this takes one business day, but if you place your order on Friday evening or over the weekend, it may take a little longer.
  • Delivery time: The order is shipped based on the order: Once the order is processed, we ship it, and the average delivery time is 7-16 business days.

Our goal is to make the ordering and delivery process as pleasant as possible for our customers. If you have any questions or comments, please do not hesitate to contact our customer service. Below you will find explanations on how your order is processed and delivered.

Placing an order:

The ordering process at Sophia & Mae is simple. First, go to the product page and add the product you want to your cart by clicking on the black "Add to cart" button. Make sure you have selected the correct options. If everything is correct, proceed to checkout by clicking on the "Complete Purchase" button. On the information page, fill in the correct address details and click on the "Continue Shipping" button. On the "Shipping" page, you can check the address details you have entered. Please note that all shipping is completely free of charge. Click on the "Continue to payment" button and select your preferred payment method. At Sophia & Mae, all payment options are SSL-encrypted, which guarantees a secure payment environment. You can pay by credit card (AMEX, Mastercard, Maestro, Visa), bank transfer, EPS, or direct payment. Click on the "Complete order" button and follow the instructions on the payment page you have selected. If you encounter any problems, please do not hesitate to contact us.

Shipping costs:

Shipping costs are included in every order. All our products are shipped 100% free of charge, with no minimum order amount.

Shipping your order:

Found the perfect product or accessory on our website? We strive to process and ship your order as quickly as possible. In order to offer fair prices, we accept orders in large quantities and ship them once the minimum quantity has been reached. We hope for your understanding and cooperation so that we can contribute to a better and healthier world.

We make every effort to ship your order as quickly as possible. If you want to be sure that your order will be shipped today, please contact us by email. Our customer service team will be happy to advise you on the best solution.

Note: This translation is based on the original text and can be further modified to match the specific principles and tone of your online store.